Trying to get help felt like a long round trip, but not all bad
I really tried to find what I needed from support but it often felt like a maze with no clear path. There were moments when I thought, maybe this software would be straightforward to understand, but the lack of clear guidance made me doubt that. The phone support was sometimes reachable but often overwhelmed, so getting a quick solution was tough. Still, there were a few times when someone was able to walk me through basic steps, which was a relief. Without that, I would have felt lost completely. Signing up and invoicing, meanwhile, was okay but nothing special – those parts didn't add to my stress but neither did they ease it much. Overall, the experience was frustrating because I expected clearer help quickly, and circling back again and again to the same issues wore me down. Yet, the few small helpful moments kept me from giving up fully on it.