Troubleshooting took effort, but okay overall
I had some troubles during the pre-purchase phase that required quite a bit of back and forth. Initially, I expected the sign-up and onboarding to be swift and straightforward because usually software platforms handle this part seamlessly. However, there were some hiccups when the automatic updates caused temporary disruptions that required me to reach out to support multiple times. I was hopeful that telephonic assistance would be quick and efficient, but at times, it felt like the resolution was slower than I anticipated. In comparison to other services I've used, the payment and invoicing process seemed a bit more complicated, especially when invoices arrived with slight delays or inconsistencies. Still, once the training materials were accessible, I found the software easier to get a hang of than I initially thought. The dialer and database features worked well and matched what I had envisioned. So, while getting everything set up took more effort than I wished, the overall experience—especially post-purchase—was manageable and somewhat affirmative.