Training worked well when their system glitched, they handled it well
I remember during one of the core training modules, the software had a temporary glitch with the dialer feature which could have thrown me off completely. Instead, the trainers were quick to address the problem and adapted the session so we could continue learning without much disruption. They even showed us alternative steps to handle calls during the issue, which was very helpful because I was worried I might lose progress or get stuck. This flexibility during the training really boosted my confidence in both their teaching methods and the software’s resilience. Although glitches happen, the way WFHI managed that moment ensured I stayed on track without frustration. So the one thing that went well was definitely how the live training team navigated the mishap, preventing a potential showstopper from slowing down my onboarding. It gave me reassurance that support would be solid even if technical problems arise later on.