Training worked well but didn’t fit perfectly with my working hours
You provided solid training content that was clear and easy to follow, especially the videos and step-by-step guides for using the calling dialer and managing the database. The onboarding flow was structured logically and made sense for someone new to remote workflows. However, what didn’t fit as well was the timing of live sessions and scheduled support calls—they mostly happened during hours that conflicted with my actual workday commitments. Since I began training expecting some flexibility, I found it difficult to engage live without squeezing my own work around the scheduled times. While the asynchronous materials helped, having more options in live sessions outside typical working hours would improve the fit for someone like me working different shifts. Despite this, the overall experience was positive as the software training was effective and the automatic updates kept everything current. I expect you can enhance this further by considering broader scheduling needs for your users.