Training Worked Well but Daily Use Had Glitches
The training program started off well; the step-by-step instructions for setting up the dialer and database integration were clear and useful. The onboarding process felt thorough initially, and I appreciated how the software updated automatically without needing manual input, which helped keep the tools current. However, as I moved into day-to-day use, a couple of issues cropped up. For example, the calling tools sometimes lagged or disconnected unexpectedly, which was frustrating during busy days. Also, the telephonic support was generally available, though occasionally slow to respond, adding a minor challenge when I needed quick fixes. Payment and invoice processing went smoothly and as expected, so that part was hassle-free. Overall, while my initial training and setup went well, the ongoing daily performance showed bumps that pulled down the experience slightly. That blend of positives and negatives is why I gave a middle rating here, hoping future updates might smooth over these rough spots.