Training worked okay but support stood out as a weak spot
The daily use of the training materials was somewhat inconsistent. While the initial onboarding offered me solid steps to learn the system, I noticed over time that updates changed some features which weren’t always clearly communicated. This meant I had to relearn certain functions or troubleshoot unexpectedly. On the positive side, the core training content itself was well structured and relevant to the tasks I needed to perform. The biggest downside was that support didn’t feel as responsive or proactive as I would have liked when I needed clarifications on these changes. It often took multiple calls to get decent answers and sometimes the telephonic support wasn’t easy to reach during my work hours. So even though the training covered essentials well, this ongoing support challenge affected my day-to-day experience quite a bit.