Training worked fine but lacked error troubleshooting
When I started with the onboarding training, the initial modules were straightforward and well-explained, which made getting familiar with the software manageable. However, the experience took a turn when I hit a snag during the dialer setup; the training didn’t provide much guidance on what to do if something went wrong. I had to reach out to support for help and found myself waiting longer than I expected for a response. The follow-up training materials didn’t really cover troubleshooting or how to recover from unexpected errors effectively, which left me somewhat stranded during those moments. It would have helped if the onboarding flow included more instructions on handling glitches or common pitfalls. The sign-up and payment process was seamless, which was one less concern at least. In total, the training was decent for basics but definitely missed the part about handling problems, especially for someone who isn’t super tech-savvy, which I think many users might feel.