Training wording was clear, but labels could improve
The training sessions offered a decent introduction to using the platform, and the instructions were mostly clear. I appreciated how the onboarding walked me step-by-step through setting up the calling tools and how to use the dialer effectively. That clarity helped me grasp the core features. However, the labels used within the software itself were occasionally confusing. For example, some buttons had terms that didn’t directly relate to their function, which led me to pause or guess what they might do. The database feature integrated well with my existing workflow once I understood where to find it, but getting there was a little tricky at first. Automatic updates happened regularly and without issue, which was a big plus because I didn’t have to manage installations myself. Support responded to my questions after a bit of wait, so that could be faster, but overall, the experience balanced out. The training language made sense, but better labeling within the app would improve usability greatly. So, the onboarding wording was positive, but navigation in the live software could use some clarity.