Training wording suits some but not all
The onboarding process with WFHI started off quite well; the initial instructions were clear enough and the training modules were laid out in a reasonably logical sequence. However, as I progressed, I found some of the labels for the database features and calling tools to be confusing. For example, certain terms felt overly technical, which could intimidate those unfamiliar with remote workflow software. While the trainers were supportive and available on call, the written labels and menu options weren’t always intuitive. This might suit users who have some familiarity with remote working tools and can infer the meaning easily. But for absolute beginners or those less comfortable with software jargon, it could slow down the learning curve. On the other hand, some of the onboarding videos and examples helped clarify tasks and offered practical demonstrations, which balanced the experience somewhat. If you’re looking for training that won’t assume prior technical knowledge, the setup could feel a bit daunting, but if you’re moderately experienced, you’ll likely manage well.