Training went well except for one missing detail
I found the training and onboarding process for WFHI quite detailed overall, but there was one particular aspect that didn't go as smoothly as the rest. The training did a solid job explaining how to use the dialer and manage the database, and the onboarding flow was linear enough that I could follow without confusion. However, there was this one missing detail about how automatic updates might change the software interface, which caught me off guard during daily use. It meant I had to spend extra time figuring out new buttons and features that appeared after updates without prior notice. On the plus side, telephonic support was available to clarify things quickly once I reached out. The sign-up and invoicing were straightforward, and I didn’t have to guess anything in the payment process. While I liked the overall training, having a heads-up about those update changes would have saved me some time. So, it was mostly good, but with room to improve on preparing users for tweaks introduced through updates.