Training went well but onboarding hit few bumps
The training content was generally clear and structured well. I appreciated the step-by-step guides and the way the team broke down the software features. However, when I hit a snag during the onboarding phase, the resolution wasn’t immediate. It seemed like there was a delay in response from support which slowed things down. The calling tools setup was straightforward, but the dialer had occasional lags that caused some frustration. On the other hand, the database feature was robust and the automatic updates helped keep things current without manual effort. The invoicing and payment process went smoothly, no issues there. So overall, decent experience but not without some hiccups. It worked but could improve in responsiveness and dialer stability. I found the training useful but onboarding support needs to be more prompt. Still, the platform is okay for anyone who can manage occasional tech delays and is patient with initial setup issues. I’m neutral about continuing immediately but I see potential if those issues get addressed.