Training went well but I’ll need help with advanced features next time
My experience with the WFHI onboarding and training was mostly positive. The initial sessions explaining how to use the dialer and manage the database were very thorough, and I appreciated the patient approach of the trainers. I felt prepared to start working with the software on my own after this. However, as I moved forward and tried to explore some of the more advanced features, I realized I’ll likely need additional assistance going forward. The training covered the basics well, but didn’t go very deeply into those aspects. Onboarding was smooth overall, and the invoices and payment processing were straightforward as well, which made the start less stressful. I would say this helped me gain good confidence initially, but the more complex tasks may require me to reach out to support or do some extra learning next time. Nothing major though—just a minor reservation about needing more guidance at advanced levels, not at the core.