Training Went Smooth but a Glitch Slowed Us Down
I found the training program overall quite helpful as it guided me through all the main features of the software, especially the onboarding flow which was structured clearly. The trainers explained the telephonic support setup methodically, and it made me comfortable using it by myself. However, during one of the initial live sessions, there was a technical issue with the dialer integration that took longer than I expected to resolve. It disrupted the flow slightly and made me feel a bit uncertain for a brief period. Despite this hiccup, the update that automatically fixed the problem was prompt and efficient. The database tutorials also helped me understand how to organize my contacts effectively. I appreciated the warm but professional assistance from support over the phone; they listened carefully and didn't rush through the solutions. The invoicing and payment processes were also well-covered, which removed a lot of my initial worries about the administrative tasks. Overall, the training was useful and set me up nicely to use the software, though I wished the onboarding tech troubles hadn’t popped up at such a crucial moment. Still, I can see how these things are manageable with the steady support they provide.