Initially, I expected the training and onboarding process to be comprehensive and closely guided, bu

Initially, I expected the training and onboarding process to be comprehensive and closely guided, bu

Initially, I expected the training and onboarding process to be comprehensive and closely guided, but that wasn’t fully the case. The sign-up process went smoothly enough, and invoices arrived on time, which was the good part. However, when it came to the actual training sessions, I found that they were more generic than what I had anticipated, lacking the customization or detailed walkthrough I thought I’d get. The software was solid technically, but I had to piece together how to use various features mostly on my own or by reading through the documentation. The database feature was useful, but integrating it into my workflow took some experimentation. The calling tools worked fairly well once I got them configured, though dialing and call logging didn’t feel very intuitive at first. Automatic updates happened without any glitches, which was a relief, and telephonic support was polite but not very proactive. Overall, there was a disconnect between my expectations of attentive onboarding and the reality of a mostly self-driven process. While the software itself is capable, the training aspect left me a bit unsatisfied in relation to my initial hopes.