Prior to starting with WFHI, I believed the training and onboarding would straightforwardly guide me

Prior to starting with WFHI, I believed the training and onboarding would straightforwardly guide me

Prior to starting with WFHI, I believed the training and onboarding would straightforwardly guide me through the software setup and usage at a pace matching what they described. Instead, I found the approach quite different from my expectations. The sessions seemed more generic and didn’t align well with the specific steps I needed to take to manage the calling tools and the database features effectively. I anticipated more practical and focused content from the training, but much of it felt theoretical without direct application to the day-to-day tasks. The onboarding process didn’t really make the software intuitive for me, and I struggled to integrate the dialer and automatic updates properly. I expected a clearer path for getting started and continuing usage. Overall, the mismatch between what I anticipated and the actual onboarding experience left me frustrated with how I was introduced to the product without a smooth ramp-up.