Training wasn’t very clear; unlikely to repeat it
The onboarding training sessions I went through with WFHI mostly left me feeling confused rather than confident. The explanations tended to be generic without much detail, and occasionally the pace was too fast for someone new to the software. When it came to explaining how to use the calling tools and the dialer, the instructions were lacking practical examples, which made it hard to envision how the workflows would actually function day to day. That said, I will admit the database feature was introduced in a somewhat understandable way, but just barely enough for me to get started. Throughout the training, I often had to rely on trial and error to figure out the finer points. The onboarding flow itself didn’t feel very tailored, so I’m not sure I gained the foundational skills I was expecting. I might consider revisiting the training at some future point, but at present I can’t say I would choose to do this again given how vague much of the content was. Clearer, more step-by-step direction would be necessary for me to recommend it.