Training wasn’t that clear, expected better guidance
Compared to what I expected from onboarding and training, my experience was somewhat disappointing. Initially, I thought the training sessions would clearly explain all the software features step by step, including the dialer and database functions, but that wasn’t really the case. Some parts were briefly touched upon and left for users to figure out, which was frustrating. The sign-up and invoicing process was fine though, and automatic updates kept the software current. Telephonic support tried to help but sometimes the explanations weren’t detailed enough, which increased confusion. Honestly, I expected a more structured introduction, given that the tool is paid software. It might work better for those who are comfortable learning online on their own, but for me, it felt more complicated than it should have been. Overall, if someone asks me, I’d say the training needs improvement and clearer communication about key features like calling tools and software navigation.