Training wasn’t harder than before, but it wasn’t really easier either
Comparing this training and onboarding to others I've used in the past, I would say the effort required is about the same. The modules cover most necessary topics and the video instructions are detailed enough to get a new user up to speed. However, there were occasions when the pacing felt just a bit slow, leading me to spend more overall time with the material than I wanted. I appreciated the integration with the calling tools and database, which I hadn't seen as smoothly presented in prior systems. Still, the automatic updates sometimes interfered briefly with my workflow, which was a minor inconvenience. Navigating the sign-up and payment system was standard fare — nothing outstanding, but nothing difficult either. The access and software setup didn't feel particularly streamlined compared to what I expected based on previous platforms. Support was available but not something I needed to lean on heavily. Overall, the training’s effort level felt balanced; it wasn’t simpler or more onerous but held a comparable middle ground. It requires a steady investment of time and attention like other similar software. So I’d say it’s a reasonable choice depending on your preferences for training style.