Training was worth the effort I put in
I started the WFHI training and onboarding expecting something straightforward and somewhat quick, and it mostly met those expectations. The software training was clearly structured, which helped me follow along even during busy days. I liked that training sessions were spaced out, allowing me time to practice on the software between them. Still, I did invest more time than I originally thought, especially setting up my calls and the database. The onboarding phase felt a little more involved than I imagined because of the detailed software features and multiple tools to get comfortable with. But that effort paid off since I feel more capable handling the dialer and workflow now. One minor reservation is that the initial setup did not explain some features clearly, so I had to rely on support calls a bit more. Overall, though, the training matched my expectations well and prepared me to use the software effectively. I’m glad I committed the effort upfront as it made the rest easier to navigate when actually running things day to day.