Training was well structured but lacked some deeper content
I appreciated how the training materials were organized during onboarding; it was quite easy to find basic explanations and introductory sessions about the software and its various features. The recorded webinars were clear, and I liked having the option to replay specific segments. However, I found that when I needed more advanced guidance on the database feature and dialer nuances, the resources fell short. There was a notable lack of in-depth tutorials about complex workflows and automation capabilities. Additionally, navigation through the training portal sometimes felt unintuitive without a proper menu or search to quickly locate particular topics. I think it would benefit future users if the content covered some common troubleshooting scenarios and advanced techniques in more detail. On the positive side, the telephonic support did a reasonable job filling in some gaps upon request, but relying on that is not as scalable. For those new to remote work software, this onboarding experience will be generally good; just be prepared for a bit of self-directed learning or additional questions when you get to deeper aspects.