Training was useful but terminology felt confusing at times
Reflecting on the onboarding and training, I found that while the overall guidance was helpful, some of the wording and labels used in the software did not make immediate sense. The training materials introduced the concepts clearly, but the actual interface used terms that seemed inconsistent or ambiguous, which made some parts harder to get used to. For example, the dialer settings and database labels occasionally overlapped in meaning, requiring me to double-check what actions I was taking. On the positive side, once I understood the terminology, the training's step-by-step process made setting up workflows easier than expected. In conclusion, the training and onboarding were quite beneficial, though the confusing wording in the software itself held back a perfectly smooth start. In future iterations, clearer labels would greatly improve the user experience.