Training was useful but something was missing
I went into the WFHI onboarding and training with decent expectations based on what I’d researched. The sessions covered the primary workflows I needed to handle, particularly the use of the database and the integrated calling tools. The onboarding flow was smooth as well, making me comfortable right away with the software’s interface and main features. However, I found that the training didn’t fully prepare me for some of the limits I encountered when setting up more complex workflows. There wasn't much coverage on customizing dialer sequences or managing frequent automatic updates, which later required additional troubleshooting. Also, while telephonic support was available, it felt like some guidance on prioritizing alerts or fine-tuning call scripts was missing during training. These gaps made the early days a little more challenging than expected but nothing insurmountable. Overall, the training matched my expectations for the basics and got me started well, though I’d recommend more detailed sessions or follow-up materials to cover the nuances that only appear during active usage.