Training was useful but responsiveness mixed
The training covered the key aspects of the software in a clear way, which helped me get started with the database and calling tools without much trouble. However, when I reached out for additional help or clarification during onboarding, the responses were not always timely. Sometimes it took a while to get answers by phone, which slowed down my progress. On the other hand, when replies did come, they were usually helpful and addressed the questions. Overall, the responsiveness was mixed and I managed to complete the training with some patience. So while the support team did their best, the waiting was the main challenge. In the end, I was able to understand the software well enough to continue using it, but I feel quicker replies would have made a better difference.