Training was useful but onboarding expectations differed
When I signed up, I expected the training and onboarding to be pretty seamless and cover everything step-by-step. The introductory videos were good for showing the basics of the dialer and database features, which I could follow clearly. Setting up my user profile and connecting the calling tools was mostly fine but did take a couple of attempts because some instructions weren’t fully precise or I missed details initially. However, once I got past those hiccups, the ongoing training materials helped me learn how to update the database efficiently and use reports. The onboarding flow was straightforward but I found the pace a bit faster than I anticipated, which meant I had to go back and rewatch several parts to catch everything properly. This was sometimes a little frustrating but understandable given the software’s features. Overall, I felt the training matched my basic expectations but some finer points could have been explained better to reduce confusion during setup.