Training was useful but missed troubleshooting guidance
I found the training and onboarding process offered by WFHI quite helpful in getting started with remote workflows. The explanations were clear, and the hands-on sessions with the dialer and database made the software less intimidating. However, when I encountered some problems early on—like connectivity issues with the calling tools—the resolution steps were not adequately covered. There was some delay before getting telephonic support, which was helpful but could have been faster. It would have been great if the training included more on how to diagnose and fix common issues independently, which would have saved a bit of time. Also, the onboarding flow skipped over some of the finer points of database management, leaving me to figure out certain integrations by trial and error. Overall, while the training laid a decent foundation, it left me wishing for more comprehensive troubleshooting guidance that would have made my start smoother and less reliant on external help.