Training was useful but lacked a continuous check-in
When I first started with the onboarding training, everything seemed fine and clear. But as I progressed through the week, the day-to-day experience showed some issues. For instance, during one of the calls using the dialer, there was a glitch where the connection dropped twice, which was really distracting. Apart from that single specific moment, I don't recall many detailed problems though I felt like there wasn’t enough ongoing support or follow-up after the initial sessions. The automatic updates sometimes changed things in the database feature, but it wasn’t clear if those changes were improvements or just bugs. The sign-up and payment process had been smooth enough, but overall I think there could have been more real-time assistance to guide me through hurdles as they appeared beyond the first try. It felt like once the training was done, I was left fairly on my own. Some parts of the software behavior made sense day to day, but other features didn’t get enough explanation or tweaks based on user feedback.