Training was useful but had some waiting and repeating
Reflecting back on the onboarding and training I did for the WFHI software, I had mixed feelings about how much time I spent repeating certain steps and waiting for access to parts of the system. I expected a smoother flow with minimal waiting, but in reality, some training modules required me to revisit topics multiple times, especially with the dialer and database features. Sometimes it felt like the instructions repeated too often, which slowed me down when I was eager to move forward. There were also moments when I had to wait for the next update or support call before I could fully test out a workflow setting. On the plus side, the training did cover everything I needed to know, and by the end, I felt adequately prepared for using the software daily. I think my expectations around a seamless onboarding were a bit optimistic, and the process was less streamlined than I hoped. That said, the repetition probably helped reinforce key points. So overall, while the pace and some delays frustrated me, the training ultimately delivered the understanding I wanted for remote workflows.