Training was useful, but confidence wasn’t full
Overall, the training and onboarding got me familiar with the software and tools, and by the end of the sessions I felt mostly confident to handle the dialer and database on my own. The onboarding steps were clear enough, although I found myself needing a bit more time to understand some features thoroughly. The pace was alright, but a little faster than my comfort meant I had to revisit some parts. The automatic updates occasionally confused me because sometimes they changed the interface slightly, and I wasn’t always sure how to navigate those changes without additional guidance. Telephonic support helped me clear some doubts, yet I still feel a small reservation about mastering things independently without more hands-on examples. So, while the training was solid and gave me a good foundation, I think some follow-up or supplementary materials could have boosted my confidence further. It was a positive experience, but not quite complete in making me 100% sure about everything.