Training was underwhelming compared to previous tools
Looking back, my experience with WFHI's training and onboarding left a bit to be desired. Compared to other platforms I used before, this one felt less engaging and a little outdated. The materials were basic, and it didn't offer much personalization or interactive elements that I found helpful elsewhere. Although it covered the essentials like how to operate the dialer and update the database, it lacked depth in several areas. The pacing was off; I sometimes felt rushed through steps or left waiting for next instructions. What I did appreciate was the straightforwardness of the modules, but overall, it didn't match the more dynamic and thorough training programs I had previously experienced. After some months, I don't frequently refer back to their resources because they didn't stick with me as well. So, while it wasn't terrible, I would say the training is quite average and could benefit from modernization and better flow.