Training was thorough, setup felt balanced between one-off and ongoing needs
My experience with the onboarding and training process was generally positive, though I did notice that a fair share of the setup was one-off while some aspects required ongoing attention. Initially, the training sessions walked me through how to use the calling tools and dialer, plus the database features step by step, which was helpful for building a solid foundation. I appreciated the guidance on setting up workflows remotely, as that was the primary goal. However, after the initial phase, continuous updates and subtle shifts in user interface required me to revisit certain training materials, meaning that learning was not strictly a single event. I liked that automatic updates were integrated, so I didn’t have to manually fetch anything, but they did sometimes slightly change how things worked, prompting me to adapt. Overall I would definitely go through this training and onboarding process again because it provided a useful balance between initial preparation and evolving usage, helping me stay efficient without feeling overwhelmed.