Training was thorough but onboarding took longer than I hoped
When I started with the software, the training provided was quite detailed, covering the basic functions and how to use the calling tools and database effectively. The onboarding flow was clear and stepwise, but I found that it took longer than I initially expected to get fully up to speed. Some of the automatic updates required me to re-familiarize myself, which added time. On the positive side, the structured training helped me understand the software’s capabilities well. The invoicing and payment process also went smoothly. However, my reservation is mainly about the initial ramp-up period; it felt a bit slower than what I anticipated, which could be an issue if you want to quickly start working with the software. Support was responsive but I occasionally wished for quicker answers during onboarding. Overall, it’s a solid product and service offering, but pacing the initial training and onboarding could be improved to better suit users who want to get started faster.