Training was thorough but I might need help next time
Reflecting on my time with WFHI’s training and onboarding, I see both positives and some gaps. The training sessions clearly went over key features like the dialer and database organization, with enough detail to follow along independently. However, some parts assumed prior knowledge, especially when handling the invoicing and payment sections, which left me uncertain at times. I found automatic updates helped keep the software current, but without detailed notes on changes, it sometimes felt like stepping into unknown territory. Support was available but I rarely tapped into it deeply, which perhaps means I should access more help next time. Overall, the setup was good for initial use but I’d prefer more step-by-step guidance or refresher options if I return later. The balance between self-learning and assisted training was off for me, so while generally positive, this process felt incomplete enough that I expect to seek more help to maintain and optimize usage in the future.