Training was there, but I wished support was more prompt

Training was there, but I wished support was more prompt

I appreciated the onboarding training sessions because they covered most basics, but honestly, I had to keep repeating some questions when I called support. The people on the phone were polite enough, yet their responses sometimes felt delayed or a bit vague, which was tiring after asking several times. I also noticed that after automatic updates, some parts of the software changed, and there wasn’t clear follow-up about those changes. It felt like sometimes the training didn’t fully prepare me for what to expect daily. It worked to an extent, but I was hoping for a bit more attentive follow-up and quicker answers during those early days.