Training was solid overall but dialing tool setup was tricky
My experience with the WFHI training and onboarding so far has been positive but not without some bumps. Compared to previous tools I have used, the overall training program covers the key software and database features well, with clear step-by-step guidance through initial setup. It helped me get familiar with the dashboard and automatic updates reliably, which felt like a steady improvement over older training I had. However, where it got tricky was in setting up the dialing tools and integrating custom workflows. Unlike previous experiences that were more straightforward, this part required more troubleshooting and back-and-forth with support. The telephonic assistance was helpful but sometimes delayed responses slowed the momentum of training slightly. On the invoicing and payments side, the sign-up was smooth and the process well laid out so I avoided confusion there. The training is definitely comprehensive, and once the dialing setup was sorted, the rest felt much easier. It just took an extra effort initially to get those tools configured compared to what I had seen before.