training was solid but no fallback for the times when things went awry
The training program was generally well structured and covered most of the essential steps in a logical order. I appreciated that the process of using the database and dialer was clearly explained, which helped me get started without much confusion. However, where it fell short was in handling unexpected problems or errors during onboarding. When something went wrong, such as a technical glitch or confusion with one of the steps, there was no straightforward backup guidance or automatic recovery path to follow. The training could have included alternate scenarios or troubleshooting steps more explicitly. It felt a little bare in terms of support for issues that didn’t fit the ideal case. While telephonic support was available, it felt more reactive than proactive and could not be accessed immediately at every moment. I would have preferred some embedded tips or emergency ‘what to do now’ pop-ups within the training itself. Overall, the onboarding itself was smooth enough if everything proceeded as planned, but the lack of contingency guidance was its missing point. Even so, I recognize that the majority of users may not encounter serious problems and this set-up probably works well enough for them.