Training was solid but lacked real-time problem fixes
The training sessions provided a good introduction to the software and tools, and the onboarding flow was generally smooth. The explanations for database management and using the calling tools were clear and helpful. However, when I faced issues during the dialer setup, the guidance didn’t fully address my specific problems. It felt like the training materials were more general and didn't adapt to those unique troubleshooting needs. On the plus side, the sign-up and payment process went without any problems, and the automatic updates kept the software current without hassles. Telephonic support was available but response times varied, making it a bit frustrating when I needed immediate help. Overall, the training laid a decent foundation but could improve by including more troubleshooting and real-time interaction to handle things going wrong more effectively.