Training was solid but I had to figure some parts out myself
The onboarding training was overall structured well, with helpful videos and walkthroughs that covered the main functionality like the dialer and database integration. However, I found that some details about the automatic updates and the finer points of the calling tools weren’t fully explained. I ended up spending additional time experimenting and searching the resources to fill those gaps. The sign-up and payment procedures were clear and straightforward, which is a relief for someone new to this kind of software. Telephonic support was available and friendly, but I often found myself solving minor issues without their help because the training didn't cover every nuance. While I appreciate the effort put into the materials and the updates that are pushed reliably, a little more depth or follow-up training would prevent users from having to work things out alone. Still, I have adapted and now feel comfortable using the main features, and I think others could too with similar persistence.