Training was solid, but handling errors could be smoother
I expected the training modules to provide a thorough walkthrough of the software operation, and that’s mostly what I got from WFHI. The onboarding was quite clear, and their training helped me understand how to use the calling tools along with the dialer effectively. When I encountered some technical issues, like call drop errors within the dialer or syncing glitches in the database feature, I was pleased that I could reach out to their support team promptly. The telephonic priority assistance was responsive and guided me through the troubleshooting steps calmly. Still, I did notice that a few common error scenarios weren’t covered in the training materials, so I had to rely on support more than I hoped. This occasionally slowed me down, but it wasn’t a major setback. The invoicing and payment setup was straightforward, which was a relief since I wasn’t looking to waste time on financial logistics. Overall, the experience aligned quite well with what I expected, though adding more troubleshooting tips in the training might help users handle small problems faster in future updates.