Training was smooth but support could be quicker
I found the training quite helpful in navigating the WFHI platform, especially when setting up the remote workflow and understanding the software's various modules. The stepwise instructions made it easier to follow along during onboarding. However, when things went wrong, like some hiccups with the dialer settings and database integration, I felt a bit stuck initially. I reached out to telephonic support and while they were polite and helpful, sometimes the responses took longer than I would have liked. Also, the automatic updates generally worked well, but on one occasion, an update reset some preferences which had to be manually adjusted again. The sign-up and payment process was straightforward, with clear invoices sent promptly. Overall, the training and onboarding went quite well but there were moments when things didn't run smoothly, which made me wish the support was a bit faster or more proactive. Still, I appreciate the effort that went into making the rollout easier to understand, even if the occasional glitches caused some frustration.