Training was slow but support was even slower
From the start of my WFHI experience, I found the training and onboarding process did not meet my needs. The response times from people were very low, so whenever I had to call support or ask for help, it took a long time to get a reply. I waited several times on telephonic support with no clear answer or timeline for resolution. The software itself seemed fine in terms of updates and database functions, but without timely guidance during training, I felt stuck. Sign-up and payment went smoothly enough, but the lack of immediate support made moving forward frustrating. Although the software and dialer worked as expected when set up, the delays in communication have made it difficult for me to remain confident in using the platform effectively. Overall, there are positives and negatives, but the slow responsiveness overshadowed much of the experience. I expected faster and more helpful assistance, which I did not receive during this crucial early phase.