Training was responsive but with some downtime frustrations
The training and onboarding process I experienced through WFHI was a mix of pros and cons. On the positive side, when I reached out for support or had questions, the people on the other side were generally prompt and helpful, especially on calls. They explained the functions of the software and dialer well, and walked me through the steps to set up the database and understand the automatic updates. However, the downside was that occasionally I faced noticeable delays in getting a callback or follow-up, which interrupted the flow of my onboarding. It wasn't consistent, so at times I felt well-supported but at others I was left waiting longer than expected which affected my confidence. I think this balance shows they try to be good at training but resource constraints or scheduling might be a challenge. Ultimately, the experience was largely positive but with a few rough patches that I hope improve for future users.