training was responsive but lacked detailed examples
The onboarding and training process showed a good level of responsiveness from the team whenever I reached out by phone. They answered my questions clearly and followed up to ensure I was getting through the key steps on the software. The training modules covered the software basics effectively, like setting up the dialer and understanding the database features, and the automatic update notifications were explained well. However, I noticed there was a lack of detailed practical examples in the training sessions that could have helped me grasp the workflow better. For instance, a step-by-step use case showing a typical week’s calling and follow-up tasks would have enhanced my confidence using the system. The sign-up process for the software itself was efficient and the invoicing happened automatically without issues, which was positive. Overall, the people supporting training were helpful and reachable, but some additional scenario-based content or resources would have made me feel fully prepared to manage the software independently from day one.