4 out of 54 of 5Verified purchaseTraining and onboarding
Training was quite decent but missed advanced task demos
Having tried similar onboarding tools before, I found WFHI's training to be generally well structured. The modules covered the basics clearly, and the step-by-step flow helped me get started without much hassle. However, I did notice a lack of deeper explanations for some of the advanced software functions, like customizing the dialer's database integrations. Compared to other trainings I've seen, this one didn't delve enough into practical scenarios that I might face later. Still, it was a decent introduction that helped me get the calls and access routines running quickly. A few more examples during onboarding could have boosted my confidence a bit more.