training was prompt but responsiveness could improve

training was prompt but responsiveness could improve

I appreciated how quickly the team responded whenever I had a question during the onboarding process. The initial training walkthrough was clear and comprehensive, particularly when learning to navigate the calling tools and database. However, there were moments when follow-up queries took a bit longer to get resolved than I expected, which was a minor drawback in an otherwise positive experience. The software updates felt seamless and didn’t disrupt my work flow. While the support was polite and professional, a little more timely assistance during those few delays would have made the whole experience better. On balance, I’m satisfied with the onboarding and training provided, especially the clear explanations given in the sessions.