Training was patchy, onboarding mostly self-taught
The training and onboarding experience with WFHI left much to be desired. While I acknowledge the basic tutorial sections were alright, I had to figure out a large part of the software on my own. There were gaps in the material, especially regarding how the calling tools and dialer operate together, so I spent quite some time experimenting instead of learning systematically. The database features were not clearly explained, and automatic updates sometimes changed things unexpectedly, which added to my confusion. Support was reachable but often slow, so I couldn't rely heavily on them to resolve my doubts promptly. The invoicing and payment process was straightforward, but overall the onboarding made me feel like I was left to figure out critical details by myself rather than being properly guided step-by-step.