Training was patchy after first day
At first, I thought the onboarding and training would be straightforward from how the introduction sessions went. The first day was okay; the instructions for the dialer, database, and getting started with calls seemed clear at the time. However, as I used the system daily after that, things felt confusing. The training didn’t really cover how to fix common recurring problems or how the automatic updates might affect settings later on. I sometimes found myself unclear about the workflow because the day-to-day advice was missing. Also, new features rolled out kept changing how the menus worked, but training didn’t update me promptly. The telephonic support was somewhat helpful, but it didn’t make up entirely for the gaps in ongoing training materials. I did appreciate the initial sign-up and invoicing processes being smooth. Honestly, I’m not sure if I’d call the onboarding fully successful because after the first day, I felt unsure how to use some features properly in the long run.