Training was partly straightforward but left some things to guesswork

Training was partly straightforward but left some things to guesswork

I found the onboarding and training experience to be a mix of clear guidance and unexpected self-reliance. The foundational sessions gave me a good sense of the main features, like using the call dialer and navigating the database. The videos and materials were mostly helpful, but there were gaps in explaining how to handle certain advanced functions which I had to figure out on my own. That said, the telephonic support assisted occasionally when I needed clarification, even though response times varied. Overall, I had to balance learning independently and leaning on the resources provided, which was a bit of effort but manageable once I got into the routine consistent use was helpful.