Training was partly helpful but mostly self-driven, plain verdict
Looking back after several weeks, the training and onboarding experience was a mixed bag. They had helpful sections that walked me through the main functionalities like using the dialer and managing the database, but a significant portion of my learning came from experimenting on my own. The automatic updates sometimes changed how features worked, requiring me to figure out adjustments myself without immediate guidance. I appreciated the telephonic support when it was available, but it wasn’t consistently easy to reach someone who could exactly answer my questions. Though the initial training sessions covered basics, much of the practical know-how only came from trial and error within the software. The sign-up and payment parts were clear and worked smoothly, which did help reduce stress at the start. Overall, I would say the system offered some good support and materials, but I felt I had to work quite a bit by myself to get comfortable with the whole workflow. So my verdict on the onboarding and training would be that it was only partly sufficient and required a fair bit of self-direction.