Training was okay overall, but the call dialer bit was a surprise
I wasn’t quite sure what to expect from the WFHI onboarding and training process, and honestly, it turned out to be mostly as anticipated, with one notable exception. The general flow of signing up, accessing the software, and beginning to use the database was smooth and fairly clear. The automatic updates worked quietly in the background, which was good as it didn’t interrupt my work. What really stood out to me was the section on using the calling tools and dialer — it was more complex than I expected from the training materials provided. While the rest of the course covered a wide range of workflow essentials, this part required extra effort on my side to fully get comfortable with. Telephonic support helped somewhat here but was not as detailed as I hoped. Payment and invoicing were straightforward, without any hitches. To sum it up, the training met most of my expectations except for the dialer part where I had to learn outside the provided resources, which was somewhat surprising.