Training was okay, but the onboarding phone feature stood out
My overall impression of the WFHI training and onboarding process is a bit mixed. On one hand, the onboarding materials gave me a clear starting point to understand how the database and dialer work within the platform, which I appreciated as a newcomer to remote workflow tools. The step-by-step tutorials walked me through most of the setup smoothly. That said, I found that in practice I still needed help when it came to the actual calling tool. Using the dialer over the course of my first week, there were some quirks that weren't covered in training - for example, how to manage call hang-ups or interruptions effectively. While I was able to figure some of it out myself, I still expect I’ll need to reach out to support next time for troubleshooting or tips. Having said that, the telephonic support was quite responsive when I did get in touch. I also noticed that the automatic updates over time did alter the interface slightly which took getting used to during my workflow. Overall, the training was solid enough for the broad strokes, but one part that stood out as requiring additional help was definitely the dialing feature in practice. This leaves me expecting a bit of back-and-forth in future uses, but I see potential in the system if that aspect improves or if I get more familiar with it.